Service Delivery Policy

1. Nature of Our Service

EzMocks provides a fully digital service in the form of online mock tests and educational content. As such, there are no physical goods that are shipped to our customers. All our products and services are accessible through your user account on our website.

2. Service Delivery

The "delivery" of our service refers to the activation of your premium subscription, which grants you access to our premium mock tests and features. This process is initiated after we have successfully received and verified your payment.

3. Activation Timeline

Premium plans are activated automatically and instantly as soon as the payment gateway (Razorpay or Cashfree) confirms your payment. In rare cases — for example, if the bank confirms the payment late — activation can take a few minutes. If you renew before your plan ends, the new days are added to your remaining validity.

4. Your Responsibility

Please pay while logged in to the account you want upgraded, and keep the payment or order ID shown by the payment gateway until your plan is active.

5. Confirmation of Activation

Once your account is upgraded, all premium tests unlock on your dashboard and your plan shows as "Premium" with its validity date.

6. Contact Us